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Installing and managing apps

Apps add features to your SitePack site, from SEO helpers and live chat to connectors that sync your orders or products with another system such as a point-of-sale (POS) or bookkeeping tool. This page explains how to install an app, what you are agreeing to when you approve it, and how to remove one later.

Two ways to install an app​

From the marketplace. In your admin, open Marketplace → Apps, find the app you want and select Install. You are taken to the approval screen for your current site.

From an install link. Some apps are installed from the other product first. For example, in your POS system you click "Connect SitePack". That link sends you to SitePack, where you sign in (if you are not already) and land on the same approval screen. This is how you connect an external tool to your site.

Either way, the app is only connected once you approve it on the screen described below.

The approval screen​

Before an app gets any access, SitePack shows you exactly what it is asking for:

  • Which site. If you manage more than one site, pick the site you want to install the app on. When you arrive from a marketplace Install button, this is already set to the site you are working on.
  • What the app can do. The permissions the app requests are listed in plain language, grouped by area (for example "Read products, variants, images and bundles"). Anything that could spend money on your behalf, such as ordering a domain, is highlighted separately. An app can never be granted more than it asks for here.
  • The price, for paid apps. If the app has a paid plan, its price is shown and you must tick to agree to the charge before you can continue. See Paid apps below.

Select Approve & continue to install the app, or Deny to cancel and go back. Approving sends you back to the app so it can finish setting itself up.

Most apps are free. Some charge a monthly or yearly fee, shown on the approval screen. When you approve a paid app:

  • If the app offers both a monthly and a yearly price, you choose which one you want.
  • You flip a toggle to confirm you agree to the recurring charge. The app cannot be installed until you do.
  • SitePack adds it to your subscription and invoices it to the payment method already on file. You do not enter card details in the app.
  • The charge appears on your regular SitePack invoice alongside your other subscriptions.

If you remove the app, its subscription is cancelled and you are no longer billed for it.

Setting up an app​

Most apps need a few details from you before they do anything: a phone number, an account key, a colour that matches your site. Open the app under Apps in the admin and you get its settings page.

  • The fields are the app's own, so what you see differs per app. Fields marked with a red asterisk have to be filled in.
  • The labels and the explanations are shown in the language of your admin, as far as the app maker has translated them.
  • Nothing changes on your site until you select Save. A green confirmation appears at the top of the page when your settings are stored.

Your settings are saved per site, so the same app can use a different number or colour on each of your sites.

Choosing an image​

Some apps ask for an image, for example a banner or a background picture. You do not type an address for it; you pick it from your media library, the same way as everywhere else in the admin:

  1. Select Select image under the field. Your media library opens.
  2. Pick an image from Stock photos, My images or Product photos, or select Upload image to add a new one from your computer (you can also drag a file onto the window).
  3. The library closes and a small preview of the image appears next to the buttons.
  4. Select Save to use it on your site.

To change the image, select Select image again and pick another one.

Many apps come with a standard image of their own. As long as you have not chosen an image, the preview shows that standard image with a note underneath saying so, and that is what your visitors see. Selecting Remove puts the standard image back; for an app without one, Remove leaves the field empty. Select Save afterwards.

Only images from your media library can be used, so images from other websites are not possible. If the app still holds such an image from earlier, Save shows a message naming the field: pick an image from your library there and save again.

An image is the same in every language of your site, so it is never translated. If the app also has a field to describe the image (for screen readers), that description can be translated.

Fields marked "Translatable"​

When your site is available in more than one language, some fields show a Translatable label next to their name. These are texts your visitors read, such as a heading, a short description or the text on a button.

  • Write them in your site's own language on the app's settings page and select Save.
  • Translate them under Content → Translations. Choose Apps as the content type, pick the language, and select Translate next to the app. The link Translate under the field takes you straight there. The editor shows each translatable field of the app by its name, with your original text on the left and your translation on the right. See Translating your website for how the editor works.
  • Auto-translate fills in suggestions for the empty and outdated fields, if you connected a translation provider. Nothing is saved until you check the suggestions and select Save.
  • Changed your original text? Then the translation is marked outdated, in the list and next to the field in the editor, so you know exactly which text to check again. Your earlier translation stays in use until you update it.
  • A field you leave untranslated shows your original text in that language.

Fields without the label, such as a colour, a number or an image, are the same in every language. If your site has only one language, the label still shows so you know the field can be translated once you add a language in Settings → Translations.

Apps that add content​

Some apps add their own kind of content, such as cinemas, branches or team members. You do not manage that under Apps but in the Content menu, where each one gets its own item below Agenda. See Content from apps.

Managing or removing an app​

Your installed apps live under Apps (or the app's own settings page) in the admin. From there you can open an app's settings or remove it. Removing an app immediately stops its access to your site and cancels any paid subscription for it. You can install it again later; you will simply pass through the approval screen once more.

If an app ever asks for access you did not expect, deny it and remove it from your site. You are always in control of which apps can reach your data and what they may do with it.