Domain Management

Your domain is your website's address on the internet: the words visitors type into their browser, such as yourbusiness.nl, to find you. Just as a business needs a memorable street address, a website needs a domain that is easy to recall and reflects your brand.

Everything to do with domain names happens on one page in your Admin Portal: Settings → Domains. There you search for a new name and add it to your shopping cart, see the domains you already have, choose which one visitors see, and open the details of a single domain to arrange renewal, the holder and the DNS records.

For background on how domain names work, see the Domain Management Overview. For the technical records behind a domain, see DNS Management.

Finding and ordering a domain name

There is no separate registration screen: you search for a name directly on the Domains page, in the Add a domain name section.

1. Go to Settings → Domains in your Admin Portal.
2. Type the name you have in mind in the search field. You can type it with or without an extension.
   • A bare name such as my-company is checked in the popular European extensions and .com: .nl, .be, .de, .fr, .es, .eu and .com. The country extension that matches your website's language is shown first.
   • A complete name such as my-company.nl is checked exactly as you typed it, plus a handful of alternative names suggested by our registrar in those same extensions.
3. Look through the results. Each result shows whether the name is available, what it costs per year, and a Free with your package badge when the name is covered by your free domain.
4. Click Add to cart on the name you want. You can also tick several results and use Add selected to cart to order more than one name at once.
5. Your shopping cart opens so you can finish the order. A domain is registered after the order has been paid, so nothing is reserved until you complete the payment.

Names are checked live

Availability changes by the minute, so a name that is free today may be taken tomorrow. If you find the name you want, order it right away.

Transferring a domain you already own

Do you already have a domain name at another provider? You can bring it to SitePack instead of registering a new one.

1. Search for the domain name you already own. The result will show that it is registered.
2. Click Transfer to SitePack.
3. Enter the transfer code of the domain. Your current provider supplies this code, and it may also be called an auth code or EPP code. You can usually request it from their control panel or their support desk.
4. Add the transfer to your cart and complete the order, just like a new registration.

After the transfer is completed, the domain appears in your domain list and you manage it entirely from SitePack.

Your free domain name

Every paid package (Website, Webshop Starter and Webshop Grow) includes one free domain name, as long as the yearly price of the extension is € 15 or less. That covers the common European extensions such as .nl, .be, .de, .fr, .es and .eu. A .com costs more than that and is not included.

A few things worth knowing:

• Exactly one domain per order is free. If you order several names at once, the others are charged at their normal yearly price.
• The Free with your package badge appears next to every result the offer applies to.
• Once you have used your free domain (or as soon as one is sitting in your cart), the page tells you so, and any further domains are priced normally.
• The free domain covers the registration. From the second year onwards the domain is renewed at its regular yearly price.

Also available for your website

Below your domain list you will find the Also available for your website section: names that fit your website and that are still free to register. SitePack builds this list from your website's name and from the names of the domains you already own, checked in the European extensions.

• The suggestions are refreshed once a day, so they stay reasonably fresh without you having to search.
• You can add a single suggestion to your cart, or tick several and add the whole selection at once.
• After the first eight suggestions, a Show more button reveals the rest of the list.

Your shopping cart shows the same kind of suggestions whenever a package is in it. While your free domain has not been used yet, one of them carries a free with your package label.

Choosing who a domain is registered to

Every domain name is registered in the name of a domain holder: the person or company that legally owns it. In the shopping cart, each domain line has a Registered to selector:

• Pick one of your existing domain holders, or
• Leave it on The name and address of your invoice details. SitePack then creates the holder for you from the invoice details you already provided.

You do not have to get this right at checkout: you can change the holder of a domain later under Settings → Domains. See Domain Name Holders for the full story.

Managing the domains you already have

Your registered domains are listed on the same page. Under each domain name you will see its current situation, for example Registered 12 March 2026 · Renews on 12 March 2027, or Cancelled, active until 12 March 2027 for a domain you have cancelled.

Each domain has a row of icon buttons:

• Star: Make primary / No longer primary. The primary domain is the address your website is shown on; every other domain redirects to it. A website has at most one primary domain. If you do not choose one, your website keeps using its SitePack address (yourname.sitepack.app). Only a fully registered, active domain can be made primary, so a domain that is still being registered cannot be selected yet.
• Cog: Manage. Opens the details of that domain (see below).
• Red cross: Cancel domain name. Asks you to confirm, and then stops the renewal. See below for what happens next.

Your SitePack address

The .sitepack.app address that comes with your website cannot be cancelled: it belongs to your package and stays available as a fallback address.

Cancelling a domain name

If you no longer need a domain, click the red cross next to it and confirm. A cancelled domain:

• stays active until the end of the period you have already paid for, so your website and email keep working until that date;
• is not renewed after that date, and you lose the name;
• can be rescued until that date with Turn renewal back on, which puts the domain back on its normal renewal schedule.

The domain details page

Click the cog next to a domain (Settings → Domains → Manage) to open its details page. It contains:

• Status and primary domain. See whether the domain is active, and switch it to (or away from) being your primary domain.
• Renewal. Shows the yearly price and the date the domain renews, and lets you cancel the domain or turn its renewal back on.
• Domain holder. Shows who the domain is registered to. Use Choose another holder followed by Assign holder to move the domain to a different holder, or Edit to correct the details of the current holder. See Domain Name Holders.
• DNS records. The technical records that point your domain at your website and mail. Records SitePack needs in order to show your website are locked, and everything else can be edited. See DNS Management for what these records do and how to change them safely.

Frequently asked questions

Where is the "Register Domain" button?

There is no separate registration screen anymore. Search for the name you want in the Add a domain name section of Settings → Domains, add it to your shopping cart and complete the order there.

When is my domain actually registered?

After your order has been paid. Adding a name to your cart does not reserve it, so finish the order promptly if the name matters to you.

Can I order more than one domain at once?

Yes. Tick the results you want and use Add selected to cart. Remember that only one domain per order is free with your package; the rest are charged at their yearly price.

Can I move a domain from my current provider to SitePack?

Yes. Search for the domain, click Transfer to SitePack and enter the transfer code (also called an auth code or EPP code) that your current provider gives you. Then add the transfer to your cart and complete the order.

What happens if I cancel a domain by mistake?

Nothing is lost immediately. The domain stays active until the end of the period you paid for, and until that date you can click Turn renewal back on to keep it.

Do I need a primary domain?

Only if you want visitors to see your own domain name in the address bar. Without a primary domain your website is served on its SitePack address (yourname.sitepack.app). With one, every other domain you own redirects to it.