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Subscription & Billing

The Subscription & Billing page is where you manage the commercial side of your SitePack account — which plan you're on, how you pay, and the details used to generate your invoices. Everything here is self-service, so you can review or update it at any time without contacting support.

Current plan​

The Settings → Subscription page displays your active package and your billing interval — whether you are billed monthly or yearly. If you ever want to compare plans or upgrade for access to features like Team & Access or Custom HTML, this is the page where your current plan is confirmed.

Payment method​

  • Method & Reference: See which payment method is currently on file for your account, along with a reference or last-used identifier (such as the last few digits of a card) so you can confirm it's the right one at a glance.
  • Update Payment Method: Click Update Payment Method whenever you need to change the card or account SitePack charges for your subscription — for example, after a card expires or your business switches banks.

Billing details​

The information you enter here is used to automatically generate your invoices, so it is worth keeping accurate and up to date:

  • Billing Type: Choose whether you are billed as a Private individual or as a Company. This determines which fields are required below.
  • Company Details: If billing as a company, provide your VAT number (which SitePack validates automatically to prevent typos) and your Chamber of Commerce (CoC) number — the official registration number for your business.
  • Name & Address: Enter the name, street, house number, zip code, city, and country that should appear on your invoices.
  • Invoice Email: The email address where invoices are sent. This can be different from the email address you use to log in — useful if your bookkeeper or accountant should receive invoices directly.

Remember to click Save Settings once every required billing field is filled in — incomplete billing details can delay invoice generation.

Frequently asked questions​

Can I switch from monthly to yearly billing, or vice versa?​

Your billing interval is shown on the Settings → Subscription page. If you would like to change it, review your available options there, as switching intervals often comes with different pricing.

What is a VAT number, and do I need one?​

A VAT number is a tax registration identifier used by businesses in many countries, particularly within the European Union. You only need to provide one if you have selected Company as your billing type and your business is VAT-registered. SitePack validates the number automatically to catch typos.

Can invoices be sent to someone other than me, like my accountant?​

Yes. Use the Invoice Email field to specify a different email address than the one you use to log in to SitePack — invoices will be sent there instead.

What happens if my payment method fails or expires?​

Click Update Payment Method on this page as soon as possible to add a new card or account. Keeping your payment details current avoids any interruption to your subscription.

Where can I find my past invoices?​

Head to the Invoices page, which lists every invoice ever issued to your account and lets you download each one as a PDF.