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Store Settings

Store Settings control how your online store actually operates behind the scenes: how customers pay, what you charge for shipping, how they can filter your catalog and what emails they receive along the way. You will find these settings in the Admin Portal under Settings → Online Store.

General store settings​

Configure the basic behavior of your store:

  • Currency & Units: Set your preferred currency (the money your prices are displayed in) and your measurement units for weight and length, used for things like shipping calculations.
  • Tax Settings: Define tax rates based on your region, so the correct tax is automatically calculated and applied to orders.
  • Store Visibility: Temporarily disable sales while keeping your product catalog intact, useful if you need to pause orders for maintenance or restocking without deleting any of your products.

Payments​

SitePack integrates with leading payment service providers (PSPs) (third-party companies that securely process customer payments on your behalf) to ensure a safe, trustworthy checkout experience.

Connecting a provider​

  1. Go to Settings → Online Store → Payments.
  2. Click Add Payment Provider.
  3. Choose your provider, for example, Mollie or PayNL.
  4. Enter the API keys provided by your chosen PSP. An API key is simply a unique code your payment provider gives you to securely connect their service to your SitePack store.
  5. Use Test Mode first. Always perform a test transaction before going live, to confirm everything is configured correctly and that a real order will process smoothly.

Enabling payment methods​

Once your provider is connected, you can enable the specific payment methods you want to offer customers, such as iDEAL, Credit Card, PayPal, or Apple Pay, directly within the SitePack admin, without any further technical setup.

Some payment methods only work in one country. Your checkout shows them only to customers who can actually pay with them:

  • Bizum (SitePack Payments) is only shown to customers in Spain, for orders up to €1,000. Customers pay from a Spanish bank account, so customers in other countries do not see Bizum, even when you switched it on.

Applying for SitePack Payments: the owners step​

When you apply for SitePack Payments, our payment partner has to verify who owns and runs your business. That is a legal requirement for every payment provider. In the Owners step of the application you add every person who owns 25% or more of the company. If nobody owns that much, you add the person who runs the business day to day (for example the director) and tick the box for that role.

For every owner you fill in:

  • Name and email address.
  • Date of birth.
  • Place of birth: the town or city, for example Rotterdam or Istanbul, not the country.
  • Home address: street and house number, postcode, city and country of residence. This is the address where the person lives, not the company address.
  • Ownership share in percent, or the box for the person who runs the business.
  • Country: the nationality of the person.

You can only move on once the shares add up to 100%, or once you added the person who runs the business. Fill in every detail carefully: our payment partner only receives an owner's details with your application, so a missing or wrong detail delays the review.

More information needed​

After you submit your application, the SitePack Payments bar at the top of the admin shows More information needed when something is still missing. Open it to see only what is needed, for example the home address of one of the owners. Fill in those fields and click Save. Anything our payment partner is still reviewing stays out of the way; you only see what needs you.

When nothing is needed from you, the bar shows that your application is in progress. You can receive payments as soon as our payment partner has approved it.

Shipping & logistics​

Define exactly where you are willing to ship, and what it costs:

  • Shipping Countries: Select every country you are willing to deliver orders to.
  • Shipping Rates: Create rules that determine shipping costs, for example, offering "Free shipping over €50" or setting flat rates that vary by country.

Thinking through your shipping rules carefully before launch avoids surprises for both you and your customers at checkout.

Customer accounts​

Decide how much of an account customers need to complete a purchase:

  • Guest Checkout: Allow customers to complete an order without being required to create a password first. Removing this friction often increases how many visitors actually finish their purchase.
  • Customer Dashboard: If enabled, registered customers can log in to view their past order history and manage their own account details.

Product filters​

Help customers find what they're looking for faster by adding filters to your category pages:

  1. Go to Settings → Online Store → Filters.
  2. Click Add Filter.
  3. Choose from your existing Product Facets (see Product Catalog), for example, Brand, Color, or Size.
  4. Once saved, these filters automatically appear in your website's sidebar whenever customers browse a category, letting them narrow results without any extra work on your part.

Automated emails​

SitePack automatically sends a series of emails to customers as their order progresses, and you can customize each one:

  • Order Confirmation: Sent immediately after a successful purchase, reassuring the customer their order was received.
  • Shipping Notification: Sent the moment you change an order's status to "Sent," letting the customer know their package is on its way.
  • Order Completed: A final email sent once the order has been fulfilled.
  • Template Customization: Every email template supports placeholders that automatically insert details like the customer's name, order number, and tracking links, so each message feels personal without any manual work on your end.

Frequently asked questions​

Which payment providers does SitePack support?​

SitePack integrates with leading payment service providers such as Mollie and PayNL, through which you can enable popular payment methods like iDEAL, Credit Card, PayPal, and Apple Pay.

Should I test my payment setup before going live?​

Yes, always. Use Test Mode to run a practice transaction and confirm everything is configured correctly before accepting real payments from customers.

Can I temporarily pause my store without deleting my products?​

Yes. Use Store Visibility in the General Store Settings to disable sales temporarily while keeping your entire product catalog intact for when you're ready to reopen.

What is Guest Checkout, and should I enable it?​

Guest Checkout lets customers complete a purchase without creating a password-protected account first. Enabling it generally reduces friction at checkout and can increase the number of visitors who complete their purchase.

How do I set up shipping costs for different countries?​

Go to Shipping & Logistics in Store Settings, select the countries you deliver to, and create shipping rate rules, such as flat rates per country or free shipping above a certain order value.

Can I customize the emails customers receive after ordering?​

Yes. Order Confirmation, Shipping Notification, and Order Completed emails can all be customized, and you can use placeholders to automatically include the customer's name, order number, and tracking information.