Server Settings
If you would rather check your email through a dedicated app — such as Outlook, Gmail's app, Apple Mail, or your phone's built-in mail app — instead of the browser-based Webmail, you can connect your SitePack mailbox using the technical settings on this page. Most mail apps only ask for these details once, during setup, and then handle everything automatically from that point on.
Technical settings
Whichever app you use, you will need both an incoming mail server (for receiving messages) and an outgoing mail server (for sending them). For both, you must use Authentication — meaning you sign in with your full email address and password, rather than connecting anonymously.
Incoming email (IMAP)
IMAP is the standard used to receive and sync your email across multiple devices.
| Setting | Value |
|---|---|
| Type | IMAP |
| Server | imap.cloudisp.net |
| Port | 993 |
| Protocol | SSL/TLS |
| Authentication | Required |
Outgoing email (SMTP)
SMTP is the standard used to send email from your account.
| Setting | Value |
|---|---|
| Server | smtp.cloudisp.net |
| Port | 465 (some internet providers may require port 587 instead) |
| Protocol | SSL/TLS |
| Authentication | Required |
Credentials
Every mail app will ask for the same two pieces of information:
- Username: Your full email address, exactly as it was created — for example,
name@yourdomain.com. - Password: The password you set when creating the mailbox in the SitePack Admin.
In most cases, these settings are all you need to successfully add your account to any modern device or mail app. If you run into difficulty during setup, we recommend consulting a local IT professional for hands-on help.
Frequently asked questions
What is the difference between IMAP and SMTP?
IMAP is used to receive and sync incoming mail across your devices, while SMTP is used to send outgoing mail. Both are required to fully set up an email account in an app, and both use the server addresses listed above.
Which port should I use for outgoing mail?
Try port 465 first, since that is the standard setting. If your internet provider or network blocks that port, switch to port 587 instead — both work with the same server address and settings.
What username and password do I enter?
Use your full email address (for example, name@yourdomain.com) as the username, and the password you originally created for that mailbox in Settings → Mail within the SitePack Admin.
Can I use these settings on my phone as well as my computer?
Yes. The same IMAP and SMTP settings work across computers, phones, and tablets — you can add your SitePack mailbox to as many devices as you like, and they will all stay in sync.
I entered these settings, but my app still won't connect — what should I do?
Double-check that you have entered your full email address (not just the part before the "@") as the username, and that the password matches exactly what was set in the SitePack Admin. If it still doesn't work, consult a local IT professional, since device-specific troubleshooting falls outside SitePack's direct support.
Do I need to use SSL/TLS?
Yes. Both incoming and outgoing connections should use the SSL/TLS protocol as shown above, which keeps your email connection encrypted and secure.