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Managing Sites

The Sites section of your Partner Dashboard lets you manage every client website associated with your organisation from one central place. No need to log into each client's account separately.

Site list​

The Sites view displays a comprehensive table of every website your organisation manages, including:

  • Site Name & Domain: The primary identifier for each website, making it easy to recognize at a glance which client or project it belongs to.
  • Status: Whether the site is currently Active or Blocked.
  • Created Date: When the site was first added to your organisation, useful for tracking how long you've managed a particular client relationship.

Adding a site​

To provision a new website for a client. Click the Add site button. This lets you set up a new environment directly from your partner account, without the client needing to be involved in the technical setup process. For the full walkthrough of the fields and what gets built automatically, see Creating and Deploying a New Site.

Inviting an existing customer​

Does your customer already have a SitePack site? Then you do not need to build a new one. Click Invite existing customer, optionally enter the customer's name (only you see it) and choose Create link. Send the link to your customer.

When the customer opens the link, signs in and confirms which of their sites you may manage, that site appears in your site list and you can manage it like any other client site. A few things to know:

  • Only the owner of a site can give a partner access, and a site can have one partner at a time.
  • A link is valid for 14 days and can be used once. Under the list you see the status of every link (open, accepted, expired or revoked), and you can revoke an open link.
  • The customer can end your access at any time in their site settings.

Managing an individual site​

For any site in your list, open it to reach its site details page, where you can review the site's details and primary domain and use the Actions menu to view the website, view staging, or log in as the user. This gives you access to the same kinds of tools covered throughout the Admin Portal guides, accessed through your partner account on your client's behalf. To manage a customer's content, see Managing Content for a Customer.

Frequently asked questions​

Can I manage all my client websites without separate logins for each one?​

Yes. The Sites section of your Partner Dashboard gives you centralized access to every client website your organisation manages, without needing individual credentials for each one.

What does it mean if a site's status shows as "Blocked"?​

A blocked site is not currently active or reachable. If you see this status unexpectedly on a client's site, review that site's individual settings by clicking Manage, or reach out through the Partner Dashboard's support resources.

How do I add a new website for a client?​

Click the Add site button in the Sites section to provision a new website environment directly from your partner account.

What can I do once I click "Manage" on a specific site?​

You gain access to that site's individual settings, performance metrics and configuration options: the same categories of tools covered in the Admin Portal guides, applied to that specific client's website.

Can I see when a site was first added to my organisation?​

Yes. The Created Date column in the Sites list shows exactly when each website was provisioned under your organisation.

How do I get access to a site of a customer who already uses SitePack?​

Create an invite link with Invite existing customer and send it to the customer. After they confirm, the site is added to your list.

Can a customer take my access away again?​

Yes. The site owner can end partner access at any time under Settings in their own dashboard.